FAQs

Welcome to Almajde! Here, we’ve compiled answers to some of the most commonly asked questions. If you can’t find the information you’re looking for, feel free to reach out to us directly.

1. How do I place an order?

To place an order with Almajde, simply follow these steps:

1. Browse our products and add your desired items to your cart.
2. Once you're ready to checkout, click on the shopping cart icon.
3. Enter your shipping information and choose your payment method.
4. Review your order and confirm your purchase.

After placing your order, you will receive a confirmation email with details of your purchase.

2. Can I modify or cancel my order after placing it?

• If you need to modify or cancel your order, please contact us immediately. Once an order is processed and shipped, it cannot be modified or canceled. However, if your order hasn’t shipped yet, we will do our best to accommodate any changes.
• For cancellations after shipment, please refer to our Return and Refund Policy.

3. How can I track my order?

Once your order has shipped, we will send you a shipping confirmation email with a tracking number. You can use this tracking number to check the status of your delivery on the carrier’s website. If you have any issues tracking your order, please contact us at Support@Almajde.shop.

4. Do you ship internationally?

Yes, we do offer international shipping to select countries. Shipping rates and delivery times vary depending on your location. You can view available shipping options during checkout.

5. How long will it take to receive my order?

• Standard shipping typically takes 5-8 business days for delivery within the United States.
• International shipping may take longer depending on the destination.
• Please note that shipping times may vary due to carrier delays, weather conditions, or holidays.

6. How much do you charge for shipping?

• We offer free standard shipping on all orders within the United States.
• Expedited or international shipping options are available at checkout for an additional fee.

7. How can I change my shipping address after placing an order?

If you need to update your shipping address, please contact us as soon as possible at Support@Almajde.shop. We will do our best to update the address before your order is shipped. Once the order has shipped, we are unable to change the shipping address.

8. What happens if my order is lost or damaged in transit?

If your order is lost or damaged during shipping, please contact us within 7 days of receiving the shipment. We will investigate the issue and assist you with a refund, replacement, or return based on the circumstances. Please save all packaging and take pictures of the damaged items if applicable.

9. Do you accept returns?

Yes, we accept returns within 30 days of purchase. Items must be unused and in their original condition. For detailed information on how to return an item, please refer to our Return and Refund Policy.

10. How do I initiate a return?

To initiate a return, please contact our customer support team at Support@Almajde.shop. We will provide you with return instructions, including the return shipping address. Remember, return shipping is free.

11. Can I exchange an item?

If you would like to exchange an item, please contact us within 30 days of receiving your order. We’ll help you arrange an exchange for a different size, color, or product, depending on availability.

12. Do you charge restocking fees for returns?

No, we do not charge a restocking fee for returns. Our goal is to make returns as easy as possible.

13. How do I contact customer service?

If you have any questions or need assistance, feel free to reach out to us:

• Email: Support@Almajde.shop
• Phone: +1 (561) 555-7689
• Business Hours: Monday to Friday, 9:00 AM - 6:00 PM (EST)
• Address:
  Almajde
  144-22 68th Rd,
  Flushing, New York 11367,
  United States

14. Is it safe to shop at Almajde?

Yes, shopping at Almajde is safe! We use secure encryption technology (SSL) to protect your personal and payment information. We are committed to providing a secure shopping experience.

15. Can I use more than one discount code?

Currently, only one discount code can be applied per order. Promo codes are not valid in conjunction with other offers unless otherwise stated.

We hope these answers help! If you have any further questions or need assistance, don’t hesitate to reach out to us. We’re here to help!